Returns and complaints

If an error is made by the Seller or there is damage to the ordered item, the buyer is obliged within 7 days to write a complaint to the e-mail: protic.sanjaopg@gmail.com and attach a photo of damage to the product. If the complaint is accepted, the seller is obliged to replace the product within 30 days of receiving the complaint email to the Buyer.

The EU online dispute resolution platform is in charge of resolving disputes

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR